Open AccessE-PAYMENT AT THE LOCAL GOVERNMENT LEVEL: A STUDY OF MAJLIS BANDARAYA SHAH ALAM AND MAJLIS DAERAH KAMPAR
Author(s) -
Rustam Khairi Zahari,
Raja Noriza Raja Ariffin,
Nurhawani Zamin,
Normawaty Mohammad Noor
Publication year - 2014
Publication title -
planning malaysia
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.232
H-Index - 7
eISSN - 1675-6215
pISSN - 0128-0945
DOI - 10.21837/pm.v12i3.130
Subject(s) - payment , business , receipt , local government , government (linguistics) , service (business) , data collection , marketing , information and communications technology , transactional leadership , public relations , finance , accounting , computer science , public administration , world wide web , linguistics , philosophy , statistics , mathematics , political science
Information and Communication Technology (ICT) adoption through the implementation of electronic government (e-Government) helps improves local authority‘s service delivery for the benefit of the community. Many of the local authorities have adopted the online payment method for the assessment rate collection. Despite the notion that e-Government increased productivity and improved efficiency, citizen‘s usage is still considered minimal and has been comparatively low especially in services involving transactional. This study investigates the factors influencing the usage of online payment method in local authority‘s assessment rate collection. Data for this study was collected through questionnaire, interview and document analysis. The findings showed that perceived usefulness, perceived ease of use, perceived risk, payment receipt issuance and income level seem to influence user‘s intention to adopt the online payment method.