Open AccessInstitution Image Bidang Penaatan Peraturan Lingkungan DLHK Kabupaten Karawang
Author(s) -
Saras Desca Lestari,
Fajar Hariyanto,
Yanti Tayo
Publication year - 2020
Publication title -
tuturlogi
Language(s) - English
Resource type - Journals
ISSN - 2721-1495
DOI - 10.21776/ub.tuturlogi.2020.001.03.5
Subject(s) - nonprobability sampling , service (business) , institution , service provider , public relations , service delivery framework , public service , business , sociology , marketing , political science , social science , population , demography
Communication is a very decisive aspect for the delivery of public services, so service providers must know how to communicate well so that they can influence others in the service. This research uses a descriptive method with a qualitative approach. Interviews were conducted with informants determined by purposive sampling, the informants were employees who handled services at DLHK Karawang, and the society who received services. And use one of three important aspects/dimensions in public service communication, namely Institution/Corporate Image. The results showed that, communication of public services provided by the PPL DLHK Karawang had given a pretty good impression. Communities and companies have received complete information and good service, because important aspects/dimensions in service communication already exist in the DLHKKarawang. However there are still some shortcomings, DLHKKarawang does not have brochures, leaflets or films about services. Yet in the implementation of public service communication must pay attention to all things that can support the achievement of the goal of providing excellent service.