Open AccessPENGARUH KUALITAS LAYANAN TERHADAP NILAI PELANGGAN, KEPUASAN PELANGGAN DAN LOYALITAS PELANGGAN (Studi pada Klinik dr. Sumakto, Sp. A(K) di Malang)
Author(s) -
Yekti Asmoro Kanthi,
Suharyono Suharyono,
Srikandi Kumadji
Publication year - 2016
Publication title -
profit
Language(s) - Uncategorized
Resource type - Journals
eISSN - 2338-4654
pISSN - 1978-743X
DOI - 10.21776/ub.profit.2016.010.01.4
Subject(s) - business administration , loyalty business model , service quality , business , loyalty , customer satisfaction , psychology , marketing , service (business)