Open AccessPENGARUH KUALITAS LAYANAN TERHADAP CITRA PERUSAHAAN, KEPUASAN DAN LOYALITAS PELANGGAN (Studi pada Nasabah Pengguna Produk Tabungan BCA di wilayah Rungkut Mapan, Surabaya)
Author(s) -
Luthfy Purnanta Anzie,
Zainul Arifin
Publication year - 2015
Publication title -
profit
Language(s) - Italian
Resource type - Journals
eISSN - 2338-4654
pISSN - 1978-743X
DOI - 10.21776/ub.profit.2015.009.02.2
Subject(s) - loyalty business model , service quality , business , customer satisfaction , sample (material) , population , business administration , marketing , loyalty , service (business) , advertising , sociology , chemistry , demography , chromatography