Open AccessCustomer Satisfaction Analysis With Fuzzy – Servqual Method And Qual
Author(s) -
Aulia Bayu Yushila,
Mas’ud Effendi,
Usman Effendi
Publication year - 2017
Publication title -
jurnal teknologi pertanian/jurnal teknologi pertanian
Language(s) - English
Resource type - Journals
eISSN - 2528-2794
pISSN - 1411-5131
DOI - 10.21776/ub.jtp.2017.018.02.11
Subject(s) - servqual , business administration , quality function deployment , humanities , customer satisfaction , computer science , mathematics , service quality , business , service (business) , marketing , art , new product development