Open AccessImplementation Of Birth Certificate Issuance Service Improvement Program (A Study of Permendagri No. 9 of 2016 in the Population and Civil Registration Office)
Author(s) -
Rizki Fillya Curtinawati,
Agus Suryono,
Andy Fefta Wijaya
Publication year - 2020
Publication title -
jiap : jurnal ilmiah administrasi publik/jiap (jurnal ilmiah administrasi publik)
Language(s) - English
Resource type - Journals
eISSN - 2503-2887
pISSN - 2302-2698
DOI - 10.21776/ub.jiap.2020.006.02.11
Subject(s) - mandate , certificate , business , birth certificate , population , government (linguistics) , service (business) , service delivery framework , marketing , computer science , environmental health , medicine , political science , linguistics , philosophy , algorithm , law
This study aims to analyze the implementation of a program to improve birth certificate issuance services at the Population and Civil Registration Office in Madiun Regency as a mandate from Permendagri No. 9 of 2016 concerning the Acceleration of Increasing the Coverage of Birth Certificate Ownership and to know the supporting and inhibiting factors. The author uses the indicator component of PermenPAN-RB No. 38 of 2012 concerning guidelines for evaluating public service performance. The results showed that one out of three excellent programs have not yet been felt beneficial. Based on analysis of PermenPAN-RB Regulation No.38 of 2012, there are six of nine indicators in the study results that were not run optimally. Supporting factors include budget, government support, and collaboration with village officials. The inhibiting factors are geographical location, human resources, communication/coordination, community awareness, semi-online services, data management, and population event reports at the village level