Open AccessPengaruh Kualitas Jasa Pelayanan terhadap Kepuasan Pengguna Jasa Layanan di Universitas Brawijaya (Studi di Fakultas Ilmu Administrasi, Fakultas Teknik dan Fakultas Ekonomi dan Bisnis)
Author(s) -
Rizki Apriandani
Publication year - 2016
Publication title -
jiap : jurnal ilmiah administrasi publik/jiap (jurnal ilmiah administrasi publik)
Language(s) - Italian
Resource type - Journals
eISSN - 2503-2887
pISSN - 2302-2698
DOI - 10.21776/ub.jiap.2016.002.02.6
Subject(s) - psychology , cronbach's alpha , service quality , respondent , test (biology) , reliability (semiconductor) , business administration , service (business) , mathematics education , business , political science , marketing , paleontology , power (physics) , physics , quantum mechanics , biology , law