Open AccessPENENTUAN PRIORITAS PERBAIKAN KUALITAS LAYANAN KESEHATAN DENGAN METODE SERVQUAL
Author(s) -
Hana Catur Wahyuni,
Wiwik Sulistiyowati
Publication year - 2015
Publication title -
journal of engineering and management in industrial system
Language(s) - Uncategorized
Resource type - Journals
eISSN - 2477-6025
pISSN - 2338-3925
DOI - 10.21776/ub.jemis.2015.003.01.1
Subject(s) - servqual , patience , empathy , quality (philosophy) , marketing , customer satisfaction , business , dimension (graph theory) , service quality , health care , identification (biology) , patient satisfaction , competition (biology) , psychology , service (business) , social psychology , mathematics , economics , ecology , philosophy , botany , epistemology , economic growth , pure mathematics , biology