Open AccessANALISIS KEPUASAN PELANGGAN TERHADAP LAYANAN PURNA JUAL AVANZA DENGAN METODE SERVQUAL DAN PGCV (Studi Kasus BPPT HADJI KALLA CABANG URIP MAKASSAR)
Author(s) -
Armin Darmawan,
Mulyadi Mulyadi,
Nur Khaerani Busri
Publication year - 2014
Publication title -
journal of engineering and management in industrial system
Language(s) - Uncategorized
Resource type - Journals
eISSN - 2477-6025
pISSN - 2338-3925
DOI - 10.21776/ub.jemis.2014.002.02.3
Subject(s) - business , servqual , service quality , customer satisfaction , schedule , service (business) , business administration , marketing , computer science , operating system