Public Attitude to Urban Public Transportation Services in Jember, Indonesia | Zendy

Willy Kriswardhana | Zendy; Nunung Hayati | Zendy; Achmad Kusdiyanto | Zendy

AI Assistant Blog Pricing

Home ZAIA Blog

Open Access

Public Attitude to Urban Public Transportation Services in Jember, Indonesia

Author(s) -

Willy Kriswardhana,

Nunung Hayati,

Achmad Kusdiyanto

Publication year - 2022

Publication title -

civil and environmental science

Language(s) - English

Resource type - Journals

ISSN - 2620-6218

DOI - 10.21776/ub.civense.2022.00501.5

Subject(s) - punctuality , public transport , business , service (business) , quality (philosophy) , transport engineering , service quality , environmental economics , marketing , engineering , philosophy , epistemology , economics

In this current condition, people’s interest in using public transportation in Jember is decreasing with a low load factor value below 50%. It can be caused by the quality of services provided by service providers to the satisfaction of public transport users. Importance-Performance Analysis (IPA) method is used to determine the level of satisfaction of public transport users in Jember District. The satisfaction level of public transport users is obtained from several attributes that belong to the Cartesian diagram. The attributes that need improvement are the punctuality of the services, providing a sense of security and comfort and first aid facilities. The user's willingness to pay is Rp.4,000.00 - Rp.5,000.00. Directions for future studies are presented

The content you want is available to Zendy users.

Already have an account? Click here to sign in.

Having issues? You can contact us here

Accelerating Research