Open AccessPENGEMBANGAN MODEL LOYALITAS NASABAH PADA PERBANKAN SYARIAH (BANK SYARIAH MANDIRI)
Author(s) -
Anita Ilmaniati,
Iwan Inrawan Wiratmadja
Publication year - 2016
Publication title -
journal of engineering and management in industrial system
Language(s) - Uncategorized
Resource type - Journals
eISSN - 2477-6025
pISSN - 2338-3925
DOI - 10.21776/jemis.04.01.11
Subject(s) - loyalty business model , customer retention , business , customer satisfaction , customer delight , customer advocacy , marketing , loyalty , customer equity , customer to customer , advertising , service quality , service (business)