Open AccessContinuance usage intention and its antecedents on using OVO e-wallet application in Denpasar
Author(s) -
Made Darmiasih,
Putu Yudi Setiawan
Publication year - 2020
Publication title -
international journal of management, it and social sciences
Language(s) - English
Resource type - Journals
ISSN - 2395-7492
DOI - 10.21744/irjmis.v8n1.1104
Subject(s) - continuance , psychology , structural equation modeling , quality (philosophy) , information quality , information security , social psychology , business , information system , computer science , computer security , mathematics , engineering , statistics , philosophy , epistemology , electrical engineering
This study aims to explain the effect of information quality, perceived privacy protection, perceived security protection on trust, and its effect on continuance intention to use OVO in Denpasar. This research was conducted in Denpasar, using 139 respondents. This study uses Structural Equation Modelling (SEM) analysis techniques with the Partial Least Square approach. This study shows that information quality has a positive and significant effect on trust. Perceived privacy protection has a positive and significant effect on trust and continuance usage intention. Perceived security protection has a positive and significant effect on trust and continuance usage intention. Also, this study also shows that trust has a positive and significant effect on continuance usage intention. Information quality was found that have no significant effect on the continuance usage intention.