Open AccessAssessing conceptual dimensions of quality service
Author(s) -
Syaiful Syaiful,
Pudji Astuty
Publication year - 2022
Publication title -
international journal of social sciences
Language(s) - English
Resource type - Journals
ISSN - 2632-9409
DOI - 10.21744/ijss.v5n1.1885
Subject(s) - service (business) , service quality , quality (philosophy) , service guarantee , service design , profitability index , business , process management , marketing , service organization , knowledge management , service delivery framework , computer science , philosophy , epistemology , finance
The study aims at examining various literatures on service quality dimensions to dupe prefers strategy and policy for service oriented organizations. It also aspires to identify the relative importance of service quality dimensions analysis as one of the most important factors which influence the organization directly. This study also introduces the ROPMIS quality dimensions. This study, fully focused on service quality issues, will help to understand service dimensions issues for an organization of the earlier research work, which can be followed by service sectors to promote true quality service. Moreover, this model can be guideline for the top levels managers to understand the different aspects of service quality dimensions so that they can be able to choose the right dimensions and instruments to offer competitive service for the sate of holding sustainable growth and profitability of the organizations.