Open AccessInvestigating the Passengers’ Attitude to the Quality of Rolling Stock in the Moscow Underground Using N. Kano Methodology
Author(s) -
Ирина Лопатинская,
Natalia Ivashkova
Publication year - 2019
Publication title -
vestnik rossijskogo èkonomičeskogo universiteta imeni g. v. plehanova
Language(s) - English
Resource type - Journals
eISSN - 2587-9251
pISSN - 2413-2829
DOI - 10.21686/2413-2829-2019-4-164-179
Subject(s) - kano model , stock (firearms) , service quality , quality (philosophy) , marketing , business , computer science , operations research , engineering , transport engineering , service (business) , mechanical engineering , philosophy , epistemology