Open AccessESTIMATING THE PERCEIVED QUALITY OF TRANSPORT SERVICE: THEORETICAL AND PRACTICAL APPROACHES
Author(s) -
Маиса Эмировна Сейфуллаева,
Ирина Скоробогатых,
Роман Сидорчук,
Ольга Олеговна Гринева
Publication year - 2018
Publication title -
vestnik rossijskogo èkonomičeskogo universiteta imeni g. v. plehanova
Language(s) - English
Resource type - Journals
eISSN - 2587-9251
pISSN - 2413-2829
DOI - 10.21686/2413-2829-2018-2-122-134
Subject(s) - public transport , service quality , quality (philosophy) , service (business) , service design , service guarantee , transport engineering , train , quality of service , business , marketing , order (exchange) , computer science , process management , service delivery framework , engineering , telecommunications , philosophy , cartography , epistemology , finance , geography