Case Study on Fuzzy Blitz Quality Function Deployment | Zendy

Eslam A. Nawar | Zendy; Soheir Backar | Zendy; Mohamed Eldardiry | Zendy

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Case Study on Fuzzy Blitz Quality Function Deployment

Author(s) -

Eslam A. Nawar,

Soheir Backar,

Mohamed Eldardiry

Publication year - 2018

Publication title -

archive-sr

Language(s) - English

Resource type - Journals

eISSN - 2537-0162

pISSN - 2537-0154

DOI - 10.21625/archive.v2i3.366

Subject(s) - quality function deployment , software deployment , fuzzy logic , house of quality , computer science , function (biology) , quality (philosophy) , order (exchange) , process management , operations research , risk analysis (engineering) , engineering , operations management , business , artificial intelligence , software engineering , service quality , marketing , philosophy , value engineering , customer retention , epistemology , finance , evolutionary biology , biology , service (business)

Organizations strive to develop their products in a way that fulfils customers’ requirements and increases their satisfaction. The traditional Quality Function Deployment (QFD) is a popular technique for that purpose but it has some drawbacks. To tackle these drawbacks, the researchers will implement Blitz QFD a modern model of the traditional one and integrate it with fuzzy logic through a case study on the development of a cargo tricycle. This model provides a leaner approach that captures the most critical requirements of customers in order to implement them and provides more reasonable values as a result of using fuzzy logic.

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