Open AccessA study on call/contact centers’ inbound and outbound management process in Mexico
Author(s) -
Luis Felipe Llanos Reynoso
Publication year - 2016
Publication title -
south asian journal of management sciences
Language(s) - English
Resource type - Journals
eISSN - 2410-8537
pISSN - 2074-2967
DOI - 10.21621/sajms2016102.01
Subject(s) - process (computing) , business , call centre , telecommunications , operations management , computer science , economics , operating system