Open AccessA study on call/contact centers’ inbound and outbound management process in Mexico
Author(s) -
Luis Felipe Llanos Reynoso
Publication year - 2016
Publication title -
south asian journal of management sciences
Language(s) - English
Resource type - Journals
eISSN - 2410-8537
pISSN - 2074-2967
DOI - 10.21621/sajms2016102.01
Subject(s) - business , process (computing) , telecommunications , computer science , operating system
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