Open AccessFacilitating Service Co-Production: A Dramaturgical Perspective
Author(s) -
Zagros Hatami
Publication year - 2011
Publication title -
nordic design research conference
Language(s) - Uncategorized
Resource type - Conference proceedings
ISSN - 1604-9705
DOI - 10.21606/nordes.2011.037
Subject(s) - service design , service (business) , service delivery framework , service level objective , production (economics) , service guarantee , process management , business , facilitation , perspective (graphical) , knowledge management , consumption (sociology) , service product management , service system , service quality , service provider , differentiated service , computer science , marketing , psychology , sociology , economics , social science , neuroscience , artificial intelligence , macroeconomics