Open AccessDigital Transformation of State and Municipal Services
Author(s) -
Ekaterina Zavyalova,
Нина Погадаева
Publication year - 2021
Publication title -
vestnik kemerovskogo gosudarstvennogo universiteta. seriâ: političeskie, sociologičeskie i èkonomičeskie nauki
Language(s) - English
Resource type - Journals
eISSN - 2542-1190
pISSN - 2500-3372
DOI - 10.21603/2500-3372-2021-6-2-219-228
Subject(s) - russian federation , business , order (exchange) , municipal services , state (computer science) , task (project management) , government (linguistics) , digital transformation , automation , local government , process management , engineering management , public relations , telecommunications , public administration , computer science , engineering , political science , finance , systems engineering , mechanical engineering , linguistics , philosophy , algorithm , world wide web , economic policy
In Russia, digitalization of the state and municipal spheres remains a task to be resolved. The present research objective was to assess the current level of digitalization of state and municipal services in the Kemerovo region in order to develop some recommendations. The author analyzed foreign experience and compared the digital situation in the Kemerovo region with that in other constituent entities of the Russian Federation. The low level of local digitalization results from the low level of information and communication infrastructure, "patchwork automation", lack of qualified personnel, financial problems, etc. The following measures can improve the situation: more active feedback from citizens, analysis of best practices, participation in pilot government projects, increasing the availability and convenience of electronic services via mobile applications and gamification, etc.