Open AccessPERANCANGAN E-CUSTOMER RELATIONSHIP MANAGEMENT PADA PT STARSINDO LOGISTICS
Author(s) -
Nelly Nelly,
Hudiarto Hudiarto,
Yudhika Rangga
Publication year - 2009
Publication title -
commit (communication and information technology) journal/commit journal
Language(s) - English
Resource type - Journals
eISSN - 2460-7010
pISSN - 1979-2484
DOI - 10.21512/commit.v3i2.522
Subject(s) - customer intelligence , computer science , customer relationship management , business , service (business) , order (exchange) , schedule , customer to customer , database transaction , process management , customer advocacy , customer retention , operations research , marketing , database , service quality , engineering , finance , operating system
PT Starsindo Logistics is a company engaged in the field of freight forwarder. The company problem faced today is providing information to customers that are less precise and quick, especially on the customer’s order status information. This problem starts from the time of departure until time EMKL truck dock container freight customers enter the process. Therefore, it is necessary to use electronic Customer Service applications-Customer Relationship Management as it can make it easier to manage and control the flow of information about the status of customer orders. The research method is to follow the rules that exist in the Object Oriented Analysis and Design which has been introduced by Mathiassen. Through the website, the public is expected to easily access all information about the company and vessel schedules. Customers can also access information on schedule orders, tracking order status and transaction history that has been done. With the web-based Customer Service applications, it is expected to help companies build better relationships with customers.Keywords: e-customer relationship management, freight forwarding, object-oriented analysis and design