Open AccessPenggunaan Metode QFD Menerjemahkan Suara Konsumen Untuk Pengembangan Lip Product Lavine Beaute
Author(s) -
Shelvy Kurniawan,
Nabila Dian Nahdi
Publication year - 2020
Publication title -
business economic, communication, and social sciences journal (becoss)
Language(s) - English
Resource type - Journals
ISSN - 2686-2557
DOI - 10.21512/becossjournal.v2i3.6532
Subject(s) - quality function deployment , product (mathematics) , customer satisfaction , bridge (graph theory) , voice of the customer , business , quality (philosophy) , new product development , computer science , marketing , mathematics , customer retention , service quality , service (business) , medicine , philosophy , geometry , epistemology
This study aims to bridge the literature gap to examine factors that influence customers in buying a beauty product especially product quality. The type of research used is descriptive. The use of the method in this study is the quality function deployment (QFD) method which has 6 parts namely; customer needs, technical attributes, relationship matrix, technical assessment, correlation matrix, and competitive assessment. The findings of this study are the attributes that meet BPOM standards, ingredients performance, and the probability of failure become one of the attributes that have the highest value on the part of customer needs that can meet customer satisfaction in product development.