Open AccessOverview Kepuasan Pelanggan: Studi Kasus Pelayanan Rijstaffel di Restoran Oasis
Author(s) -
Maria Pia Adiati,
Agung Gita Subakti
Publication year - 2016
Publication title -
binus business review
Language(s) - English
Resource type - Journals
eISSN - 2476-9053
pISSN - 2087-1228
DOI - 10.21512/bbr.v6i2.981
Subject(s) - service (business) , advertising , excellence , service quality , business , point (geometry) , value for money , marketing , mathematics , political science , economics , geometry , law , public economics
Rijstaffel service is not common found in fine dining restaurant in Indonesia. Oasis Restaurant in Jalan Raden Saleh, Jakarta, is a restaurant that is consistent in serving rijstaffel menu. The objective of this research is to analyze the level of consumer satisfaction and service quality in rijstaffel service at Oasis Restaurant. Research used qualitative method with library research by analyzing the questionnaire distributed by Oasis on Mei 2013 with 21 respondents. The result is the indicators which got excellence point were service, ambience, value for money, food; and the indicator which got good point was home band and vocal group.