Open AccessThe Influence of Service Recovery on Customer Revisit and Loyalty Intentions: A Case Study of Hotel Services in Vientiane, Lao PDR
Author(s) -
Souphinh Vongphachanh,
Noh Hee Kyung,
Park Chang Soo
Publication year - 2017
Publication title -
dongnam'a yeon'gu/dongnama yeongu
Language(s) - English
Resource type - Journals
eISSN - 2713-6337
pISSN - 1225-4738
DOI - 10.21485/hufsea.2017.27.1.006
Subject(s) - business , loyalty , loyalty business model , marketing , advertising , service (business) , service recovery , service quality