Open AccessSWITCHING CUSTOMERS DIMEDIATE CUSTOMER SATISFACTION AND LOYALTY OF SEA TRANSPORTATION AGENCY IN INDONESIA
Author(s) -
Agung Kwartama,
Nizam Jim Wiryawan
Publication year - 2019
Publication title -
international journal of advanced research
Language(s) - English
Resource type - Journals
ISSN - 2320-5407
DOI - 10.21474/ijar01/9934
Subject(s) - business , customer satisfaction , loyalty , loyalty business model , agency (philosophy) , marketing , service quality , service (business) , sociology , social science