Open AccessThe effect of patient satisfaction scores on physician job satisfaction and burnout
Author(s) -
Byron J. Schneider,
Reza Ehsanian,
Alex Schmidt,
Lisa Huynh,
David J. Kennedy,
Dermot P. Maher,
Sterling Haring
Publication year - 2021
Publication title -
future science oa
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.825
H-Index - 23
ISSN - 2056-5623
DOI - 10.2144/fsoa-2020-0136
Subject(s) - burnout , job satisfaction , medicine , family medicine , patient satisfaction , cohort , clinical psychology , nursing , psychology , social psychology
Physician burnout is recognized as reversible with the potential to negatively influence quality of care and patient outcomes. The study objective was to evaluate associations between patient satisfaction scores (PSS) and physicians’ perceptions of job satisfaction and burnout via a physician survey. Eighty two out of 107 report PSS are institutionally tracked, with 23/107 and 39/107 reporting PSS utilization in financial compensation or performance review, respectively. Fifty four out of 107, report pressure to emphasize PSS; 63/107, report PSS having negative effect on job satisfaction; 31/107 considered leaving their job or career due to PSS and 84/107 report PSS contribute to burnout. In the cohort of physicians treating patients with spine pain who responded to this survey, PSS are associated with decreased job satisfaction and increased burnout.