Open AccessPerformance Improvement and Performance Dysfunction: An Empirical Examination of Impacts of the Emergency Room Wait-Time Target in the English National Health Service
Author(s) -
Steven Kelman,
John N. Friedman
Publication year - 2007
Publication title -
ssrn electronic journal
Language(s) - English
Resource type - Journals
ISSN - 1556-5068
DOI - 10.2139/ssrn.976553
Subject(s) - service (business) , empirical examination , medicine , medical emergency , performance indicator , business , actuarial science , marketing
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