Open AccessRemoving the Shadow of Suspicion: The Effects of Apology Versus Denial for Repairing Competence- Versus Integrity-Based Trust Violations
Author(s) -
Peter H. Kim,
Donald L. Ferrin,
Cecily D. Cooper,
Kurt T. Dirks
Publication year - 2003
Publication title -
ssrn electronic journal
Language(s) - English
Resource type - Journals
ISSN - 1556-5068
DOI - 10.2139/ssrn.398221
Subject(s) - culpability , denial , psychology , social psychology , competence (human resources) , innocence , shadow (psychology) , commit , criminology , computer science , psychotherapist , database , psychoanalysis
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