Open AccessOpen Voice or Private Message? The Hidden Tug-of-War on Social Media Customer Service
Author(s) -
Shu He,
ShunYang Lee,
Huaxia Rui
Publication year - 2021
Publication title -
ssrn electronic journal
Language(s) - English
Resource type - Journals
ISSN - 1556-5068
DOI - 10.2139/ssrn.3951591
Subject(s) - tug of war , service (business) , advertising , business , social media , public relations , computer science , world wide web , political science , marketing , physics , astronomy
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