Open AccessKepuasan Pengunjung Berdasarkan Kualitas Pelayanan dan Fasilitas Wisata pada Objek Wisata Bukit Jaddih di Kabupaten Bangkalan
Author(s) -
Rahmasari Tiara,
Nurita Andriani
Publication year - 2021
Publication title -
jurnal kajian ilmu manajemen
Language(s) - English
Resource type - Journals
eISSN - 2797-0167
pISSN - 2775-3093
DOI - 10.21107/jkim.v1i1.10599
Subject(s) - tourism , visitor pattern , service quality , service (business) , data collection , population , advertising , geography , business , marketing , medicine , environmental health , mathematics , statistics , archaeology , computer science , programming language
This study aims to determine whether service quality (X1) and tourist facilities (X2) affect visitor satisfaction (Y) on Bukt Jaddih tourism in Bangkalan Regency. The research method used in this research is quantitative method with descriptive quantitative type with a population of visitors who visit Jaddih Hill tourism. The sample in this study were 100 respondents who visited Bukit Jaddih tourism. For data collection, it was carried out by distributing questionnaires. The results of this study indicate that the quality of service and tourist facilities has a positive and significant effect on the variable of visitor satisfaction in Bukit Jaddih tourism in Bangkalan Regency.