Open AccessDeterminants of Customer loyalty: service quality and satisfaction
Author(s) -
Liza Nora,
Nur Afiifah Kaamilah,
Siti Hafnidar Harun
Publication year - 2022
Publication title -
procedia of social sciences and humanities
Language(s) - English
Resource type - Journals
ISSN - 2722-0672
DOI - 10.21070/pssh.v3i.149
Subject(s) - service quality , loyalty business model , customer satisfaction , mediation , nonprobability sampling , business , structural equation modeling , loyalty , data collection , marketing , service (business) , statistics , mathematics , medicine , population , environmental health , political science , law