Open AccessQuality of Service for Family Cards and Identity Cards in the Seduri Village Government, Balongbendo District, Sidoarjo Regency
Author(s) -
Afinda Siti Fatimah,
Isnaini Rodiyah
Publication year - 2021
Publication title -
indonesian journal of cultural and community development
Language(s) - English
Resource type - Journals
ISSN - 2615-6180
DOI - 10.21070/ijccd2021755
Subject(s) - clarity , government (linguistics) , transparency (behavior) , service (business) , identity (music) , service quality , population , quality (philosophy) , business , public relations , marketing , computer security , sociology , political science , computer science , acoustics , philosophy , biochemistry , chemistry , linguistics , physics , demography , epistemology
There are violations in the main affairs of the population, such as the making of KK and KTP, making the service system weak. Whereas in providing service oriented to satisfaction. For example in the Seduri Village Government. Often village government officials make promises that are not realized. This causes the lack of clarity of time in providing services. This study aims to describe KK and KTP services in Seduri Village. The method used in this research is descriptive qualitative because the researcher wants to know and make a description or description in a systematic, factual, and accurate way about an object, a condition in the present and the relationship between the phenomena being investigated. The results of the study indicate that there are several constraining factors that make them unsatisfied in providing Family Card and Identity Card services such as clarity of time, delays in staff, and cost transparency.