Open AccessPENGUKURAN INDEKS KEPUASAN PELANGGAN UNTUK PENINGKATAN KUALITAS LAYANAN
Author(s) -
Iva Nurdiaurfarida
Publication year - 2015
Publication title -
jurnal ekonomi modernisasi
Language(s) - Uncategorized
Resource type - Journals
eISSN - 2502-4078
pISSN - 0216-373X
DOI - 10.21067/jem.v11i2.874
Subject(s) - courtesy , customer satisfaction , business , service quality , competitor analysis , hospitality , order (exchange) , marketing , measure (data warehouse) , service (business) , element (criminal law) , computer science , database , tourism , finance , political science , law