Open AccessKEPUASAN MAHASISWA TERHADAP SISTEM PELAYANAN AKADEMIK
Author(s) -
Trisna Mulyeni,
Wuryani Wuryani,
Dina Mayer Dia Alma
Publication year - 2013
Publication title -
perspektif ilmu pendidikan/perspektif ilmu pendidikan
Language(s) - English
Resource type - Journals
eISSN - 2581-2297
pISSN - 1411-5255
DOI - 10.21009/pip.272.8
Subject(s) - medical education , academic year , quality (philosophy) , psychology , population , service (business) , higher education , medicine , mathematics education , business , political science , marketing , philosophy , environmental health , epistemology , law
Academic services is essential to improve the quality of higher education. The quality of the services can be determined from the students’ point of view. This research was conducted in the Department of Special Education, Faculty of Education, Sate University of Jakarta, from August to November 2012. The purposes of the study are to determine and describe student satisfaction on the academic services. The study included three aspects of services, i.e: (1) services related to teaching and supervising the students, (2) services related to academic administration, and (3) services related to supporting facilities The samples were 70 students chosen by random sampling from the population of second and third year students in the department. The results of the study show that students’ satisfaction on the services related to teaching and supervising is ranged from satisfied to very satisfied. Students’ satisfaction on the services of academic administration is also ranged from satisfied to very satisfied. Students’ satisfaction on supporting facilities isranged from quite satisfied to satisfied. Among the three aspects of service, supporting facilities has the lowest score. The study then generally implies that the Department of Education for Special Need, needs to improve some aspects of services especially suporting facilities.