Open AccessThe DeLone and McLean Model on User Satisfaction of Academic Service Systems
Author(s) -
Etty Gurendrawati,
Aji Ahmadi Sasmi,
I Gusti Ketut Agung Ulupui,
Yunika Murdayanti,
Choirul Anwar,
Ika Tri Wahyuningsih
Publication year - 2022
Publication title -
jurnal pendidikan ekonomi and bisnis
Language(s) - English
Resource type - Journals
ISSN - 2302-2663
DOI - 10.21009/jpeb.010.1.8
Subject(s) - nonprobability sampling , service quality , information system , computer science , scope (computer science) , service (business) , user satisfaction , quality (philosophy) , knowledge management , engineering , marketing , human–computer interaction , sociology , population , philosophy , epistemology , electrical engineering , business , programming language , demography
The purpose of this study was to see the perception of the use the educational service system at the Faculty of Economics, Universitas Negeri Jakarta, using the DeLone and McLean model. The samples of this study were final year students and graduate student with a purposive sampling technique and the data obtained through a questionnaire. The data used in this study is cross section panel data, which variables used are system quality, service quality and user satisfaction contained in the DeLone and McLean model. The mixed method made is obtained from the modification of the two models. Finding of result are there is a significant positive effect, between system quality and service quality on user satisfaction. And it was found the analysis there was a need for the development of the current system that can be analyzed using FAST (Framework for the Application of System Thinking), which is carried out in four phases are scope definition, problem analysis, demand analysis, and logical design.