Open AccessPerformance Evaluation of Public Services: A Development of Public Services Quality Measurement and Customer Satisfaction Model on Three Cities in Java
Author(s) -
Gita Gayatri,
Rifelly Dewi Astuti,
Fanny Mardianty,
Sri Daryanti
Publication year - 2013
Publication title -
asean marketing journal/asean marketing journal (depok)
Language(s) - English
Resource type - Journals
eISSN - 2356-2242
pISSN - 2085-5044
DOI - 10.21002/amj.v1i2.1985
Subject(s) - customer satisfaction , business , java , marketing , quality (philosophy) , service quality , consumer satisfaction , environmental economics , computer science , economics , service (business) , philosophy , epistemology , programming language