PEMBELAJARAN DAN APLIKASI MAKNA INTERPERSONAL: TRANSAKSIONAL: PROPOSAL SEBAGAI PEMAHAMAN AKTIVITAS BERBAHASA STAF HOUSEKEEPING DAN FOOD AND BEVERAGE SERVICE DALAM MENGHADAPI PERMINTAAN DARI TAMU ASING (Pendekatan Linguistik Sistemik Fungsional)

Hotel staffs are obligated to have skills for handling guests‟ requests, especially for housekeeping (HK) and food and beverage (FB) divisions. The services are not only limited to which are done physically, but also in language issues. HK and FB, who are dominantly not English-educated background, have course, especially for encountering various requests from foreign guests. This article is composed by the writer from his experience as English instructor for those staffs. He teaches the English lesson purposed for the staffs so that they can identify there is a request from the guest and how to respond. The learning was done by using systemic functional linguistics approach, through modulated interrogative and inclination clauses, to reach the goal. Both showed exchanges toward goods and service. This learning has found a new way in language activity, so that the learners can internalize themselves towards language structures which have certain function with reasoned background relating to context. Key Terms Definitions: housekeeping, food and beverage, guests, hotel, requests, English, systemic functional linguistics, interrogative, inclination, modulation