Open AccessCONSUMER REQUIREMENTS FOR ELECTRONIC INFORMATION SERVICES AS A BASIS FOR ASSESSING THEIR QUALITY
Author(s) -
E. N. Ogneva
Publication year - 2019
Publication title -
trudy gpntb so ran
Language(s) - English
Resource type - Journals
eISSN - 2712-7915
pISSN - 2618-7515
DOI - 10.20913/2618-7515-2019-2-40-43
Subject(s) - quality (philosophy) , service (business) , information quality , service quality , consumer information , information system , business , computer science , knowledge management , marketing , engineering , philosophy , epistemology , electrical engineering
Issues of assessing the quality of electronic information services of libraries are considered. The importance of taking into account consumer requirements for information services for managing the quality of customer service is noted. The concept of the quality of library information service is characterized as an applied concept related to the requests and expectations of the user to whom the service is provided. Consumer requirements for electronic information services, highlighted by library and information specialists, as well as specialists in the field of qualimetry, are described.