Open AccessANALISIS TINGKAT KEPUASAN PASIEN RUMAH SAKIT DENGAN METODA IMPORTANCE PERFORMANCE ANALYSIS DAN POTENTIAL GAIN IN CUSTOMER VALUE INDEX
Author(s) -
Muhammad lbnu Mastur,
Mahma Matahari
Publication year - 2016
Publication title -
teknoin
Language(s) - English
Resource type - Journals
eISSN - 2655-6529
pISSN - 0853-8697
DOI - 10.20885/teknoin.vol22.iss4.art5
Subject(s) - customer satisfaction , public hospital , value (mathematics) , patient satisfaction , quality (philosophy) , index (typography) , order (exchange) , service quality , service (business) , business , operations management , marketing , medicine , nursing , statistics , computer science , engineering , mathematics , philosophy , epistemology , finance , world wide web