Open AccessANALISIS TINGKAT KUALITAS PELAYANAN DENGAN MENGINTEGRASIKAN METODE SERVICE QUALITY KE DALAM METODE IMPORTANCE AND PERFORMANCE ANALYSIS (Studi Kasus : Cha - cha Milk Tea)
Author(s) -
R. Abdul Jalal,
Ibnu Jayamandau
Publication year - 2016
Publication title -
teknoin
Language(s) - Uncategorized
Resource type - Journals
eISSN - 2655-6529
pISSN - 0853-8697
DOI - 10.20885/teknoin.vol22.iss1.art1
Subject(s) - servqual , service quality , business , psychology , business administration , service (business) , agricultural science , humanities , marketing , environmental science , art