Open AccessPENILAIAN KINERJA MANAJEMEN BANK SYARIAH GUNA MENINGKATKAN KUALITAS PELAYANAN TERHADAP NASABAH DENGAN INTEGRASI DIMENSI MODEL CARTER DAN FUZZY SERVQUAL (Studi Kasus pada BNI Syariah Kantor Cabang Surabaya)
Author(s) -
Abdul Djalal
Publication year - 2014
Publication title -
teknoin
Language(s) - Uncategorized
Resource type - Journals
eISSN - 2655-6529
pISSN - 0853-8697
DOI - 10.20885/teknoin.vol20.iss4.art7
Subject(s) - servqual , service quality , dimension (graph theory) , reliability (semiconductor) , service (business) , fuzzy logic , business administration , computer science , business , mathematics , marketing , artificial intelligence , power (physics) , physics , quantum mechanics , pure mathematics