Open AccessANALISIS KEPUASAN NASABAH DENGAN PENDEKATAN FUZZY SERVICE QUALITY DALAM UPAYA PENINGKATAN KUALITAS LAYANAN PERBANKAN (Studi Kasus di Bank Mandiri Cabang Sudirman Yogyakarta)
Author(s) -
Abdul Djalal
Publication year - 2013
Publication title -
teknoin
Language(s) - Italian
Resource type - Journals
eISSN - 2655-6529
pISSN - 0853-8697
DOI - 10.20885/teknoin.vol19.iss1.art1
Subject(s) - servqual , service quality , reliability (semiconductor) , dimension (graph theory) , customer satisfaction , service (business) , business administration , quality of service , business , marketing , computer science , telecommunications , mathematics , physics , quantum mechanics , power (physics) , pure mathematics