Open AccessThe influence of e-service quality, trust, brand image on Shopee customer satisfaction and loyalty
Author(s) -
Dola Fitritha Raras Handayani,
Retno Widowati PA,
Nuryakin Nuryakin
Publication year - 2021
Publication title -
jurnal siasat bisnis
Language(s) - English
Resource type - Journals
eISSN - 2528-7001
pISSN - 0853-7666
DOI - 10.20885/jsb.vol25.iss2.art3
Subject(s) - loyalty business model , customer delight , customer satisfaction , business , service quality , customer advocacy , customer retention , marketing , advertising , psychology , service (business)
Accelerating Research
Robert Robinson Avenue,
Oxford Science Park, Oxford
OX4 4GP, United Kingdom
Address
John Eccles HouseRobert Robinson Avenue,
Oxford Science Park, Oxford
OX4 4GP, United Kingdom