Open AccessCustomer Incivility or Abusive Supervision of Deluxe Hotel: What are Their Relative Influence on Stress Levels and Customer-Oriented Boundary-Spanning Behaviors of Frontline Service Employees?
Author(s) -
Jung Hyo Sun,
Yoon Hye Hyun
Publication year - 2019
Publication title -
culinary science and hospitality research
Language(s) - English
Resource type - Journals
eISSN - 2466-1023
pISSN - 2466-0752
DOI - 10.20878/cshr.2019.25.6.003
Subject(s) - boundary spanning , business , abusive supervision , incivility , service (business) , psychology , customer service , marketing , social psychology , computer science , knowledge management