Open AccessSpillover Effects in Customer Incivility: Impacts on Frontline Employees’ Negative Behaviors
Author(s) -
정효선,
Hye Hyun Yoon,
박영미
Publication year - 2017
Publication title -
culinary science and hospitality research
Language(s) - English
Resource type - Journals
eISSN - 2466-1023
pISSN - 2466-0752
DOI - 10.20878/cshr.2017.23.6.012
Subject(s) - spillover effect , incivility , business , psychology , social psychology , economics , microeconomics