Open AccessA Comparison of the Effect of Service Recovery Effortsbased on Service Failure Types
Author(s) -
이슬기,
김동진
Publication year - 2016
Publication title -
culinary science and hospitality research
Language(s) - English
Resource type - Journals
eISSN - 2466-1023
pISSN - 2466-0752
DOI - 10.20878/cshr.2016.22.8.018
Subject(s) - service (business) , service recovery , business , reliability engineering , operations management , process management , engineering , marketing , service quality