Open AccessEffect on Customer Satisfaction of the Emotional Intelligence of Members at Service Providing Department in the Hotel; A Case of Five Star Hotels in Daejeon
Author(s) -
김정수
Publication year - 2016
Publication title -
culinary science and hospitality research
Language(s) - English
Resource type - Journals
eISSN - 2466-1023
pISSN - 2466-0752
DOI - 10.20878/cshr.2016.22.1.014
Subject(s) - star (game theory) , customer satisfaction , business , customer service , emotional intelligence , service (business) , psychology , marketing , applied psychology , social psychology , mathematical analysis , mathematics