Open AccessServicescape and Customer Behavioral Intention: The Impact of Servicescape on Customer Emotion Responses towards Customer Satisfaction and Behavioral Intention in Local Coffee Shops in Kuala Lumpur, Malaysia
Author(s) -
이상협,
김동호,
Liew KharKhiaw
Publication year - 2015
Publication title -
culinary science and hospitality research
Language(s) - English
Resource type - Journals
eISSN - 2466-1023
pISSN - 2466-0752
DOI - 10.20878/cshr.2015.21.5.012
Subject(s) - servicescape , kuala lumpur , customer satisfaction , business , psychology , marketing , service (business)