Open AccessThe Effects of Customer Satisfaction Based on User Experience on Commitment, Loyalty and Repeated Use in Franchise and Chain Coffee Shops
Author(s) -
양정영,
김미자,
Taehee Kim
Publication year - 2013
Publication title -
culinary science and hospitality research
Language(s) - English
Resource type - Journals
eISSN - 2466-1023
pISSN - 2466-0752
DOI - 10.20878/cshr.2013.19.5.018
Subject(s) - franchise , business , loyalty , customer satisfaction , marketing , organizational commitment , advertising , psychology , social psychology