Open AccessStructural Relationships among Frontline Hotel Employees' Core Self-evaluations, Perceived Customer Verbal Aggression and Turnover Intention
Author(s) -
김태구,
GyeheeLee
Publication year - 2012
Publication title -
culinary science and hospitality research
Language(s) - English
Resource type - Journals
eISSN - 2466-1023
pISSN - 2466-0752
DOI - 10.20878/cshr.2012.18.4.008008008
Subject(s) - turnover intention , psychology , verbal abuse , aggression , core (optical fiber) , core self evaluations , social psychology , business , applied psychology , human factors and ergonomics , job satisfaction , computer science , poison control , job performance , medicine , telecommunications , environmental health , job design