Open AccessA Study on Influence of Service Quality on Customer Satisfaction and Customer Loyalty- Based on Public Enterprise Hotels in Seoul -
Author(s) -
이창국,
Jung-Ja Lee,
Sunho Lee
Publication year - 2011
Publication title -
culinary science and hospitality research
Language(s) - English
Resource type - Journals
eISSN - 2466-1023
pISSN - 2466-0752
DOI - 10.20878/cshr.2011.17.2.003
Subject(s) - business , loyalty business model , customer satisfaction , service quality , marketing , customer retention , customer advocacy , loyalty , customer delight , quality (philosophy) , service (business) , philosophy , epistemology